Account Deletion — SOS 111 App
SOS
SOS 111 App
Legal

Account Deletion

If you'd like to delete your SOS 111 App account and associated data, follow the instructions below. We'll process your request within 30 days.

Important: Deleting your SOS 111 App account does not automatically cancel your Google Play subscription. You must cancel it separately in Google Play.

How to Request Deletion

Send an email to the address below with the subject line exactly as shown:

Subject Line

Delete My SOS 111 Account

Please include in your message:

  • The email address used for your SOS 111 App account
  • Optional: phone number on your account (for faster verification)
Send Deletion Request

What Gets Deleted

Data we delete:

  • Your SOS 111 App account profile
  • Emergency contacts saved in SOS 111 App
  • Alert history and associated account data
  • Subscription linkage data in our app backend (billing records managed by Google Play are handled by Google)

What may be retained:

  • Minimal legal/security records required to prevent fraud, abuse, or comply with legal obligations
  • Transaction records required for tax/accounting compliance
  • Server backups for a limited period

Retention period:

  • Account and app data deleted within 30 days of verified request
  • Limited legal/accounting records may be retained for up to 180 days or as required by law
  • Backup copies may persist for up to 35 days before automatic purge

How to Cancel Your Google Play Subscription

⚠ You must cancel your subscription separately — deleting your account does not cancel it automatically.

  1. 1Open the Google Play Store on your Android device
  2. 2Tap your profile icon in the top right
  3. 3Go to Payments and subscriptions
  4. 4Tap Subscriptions
  5. 5Select SOS 111 App and tap Cancel subscription
Questions?Contact us at [email protected] — we're happy to help.