Privacy Policy

We collect information you provide directly, information generated when you use the app, and limited technical information required to operate the service.

Account Information

When you register or update your profile, we may collect:

• Name
• Email address
• Phone number
• Password and authentication credentials
• Optional account security data, such as multi-factor authentication information if enabled

Emergency Contact Information

When you add emergency contacts, we may collect:

• Contact names
• Phone numbers
• Relationship labels
• Notification preferences
• Alert-level preferences

If you grant contact permission on your device, SOS 111 App can read your phonebook so you can search and select people faster.

We do not upload your full device address book to our servers.

Only contacts you explicitly choose and add in SOS 111 App App are saved in the app.

• If you are not signed in, selected contacts remain on your device.
• If you are signed in, selected contacts may be synced to SOS 111 backend services for emergency alert delivery and account continuity across devices.

Safety and Alert Data

When you use SOS 111 App safety features, we may collect:

• Alert level selections
• Alert messages and updates
• Check-in activity
• Safe Mode session data
• Notification delivery records

Location Information

SOS 111 App may collect precise location information from your device:

• While the app is in use
• In the background during active emergency or safety workflows, if you grant background location permission
• When location is needed to improve alert accuracy, deliver safety features, or share live or recent location with your selected emergency contacts

Device and Technical Information

We may collect limited technical information such as:

• App version and client identifier
• Device notification token generated by Expo for push notifications
• IP address and user agent associated with backend requests, where available
• Error and diagnostic information generated by the app or backend logs

We use collected information to:

• Create and manage your account
• Authenticate users and maintain sessions
• Provide emergency alert, Safe Mode, check-in, and contact-notification features
• Process and store location updates during active safety workflows
• Send push notifications and SMS alerts
• Maintain security, prevent abuse, and investigate misuse
• Support compliance, auditing, and operational recordkeeping
• Troubleshoot reliability and improve the service

For contact data specifically, SOS 111 App uses only user-selected emergency contact information (not the full address book) to support emergency alert delivery, contact-notification features, and cross-device continuity when signed in.

Location data is central to SOS 111 App App emergency features. If you grant permission, SOS 111 App can access precise location while the app is in use and, for certain active safety workflows, in the background. The app uses this information to support alert accuracy, live location sharing, and emergency notifications.

Location data sent to the backend is intended to be encrypted before storage. In the current backend implementation, location history records are configured to expire after 365 days unless a different legal or operational requirement applies.

You can control location permissions in your device settings. Some SOS 111 App features may not function correctly if location access is denied.

SOS 111 App uses push notifications and may use SMS messaging for emergency and safety-related communications.

• Push Notifications: Handled through Expo notification services.
• SMS Notifications: Handled through Twilio when configured. Alert messages may include location details or map links when required for emergency communication.

If you disable notifications, certain reminders and alert flows may not function as intended.

We do not sell your personal information.

We do not sell contact data and do not upload the user's full device address book.

We may share information in the following circumstances:

• With your selected emergency contacts when an alert or safety workflow requires notification
• With service providers that support core app functionality, including Firebase, Expo, and Twilio
• With infrastructure or security providers that help us host, secure, or maintain the service
• If required by law, regulation, legal process, or a valid governmental request
• To protect the rights, safety, and security of users, emergency contacts, the public, or the service

SOS 111 App relies on third-party services to operate key features. These may include:

• Firebase: For backend infrastructure, authentication support, database services, and storage-related operations.
• Expo: For mobile app services and push notification delivery.
• Twilio: For SMS messaging and related communications when enabled.

These providers may process information on our behalf according to their own terms and privacy practices.

The backend currently includes the following retention settings:

• Location history: up to 365 days
• Alert history: up to 1,825 days
• Audit logs: up to 1,095 days
• Session logs: up to 90 days

We may retain information longer when necessary to comply with legal obligations, resolve disputes, protect users, prevent fraud or abuse, or enforce our agreements.

If you request account deletion, the backend includes a user-data deletion workflow that removes core user data, contacts, alerts, locations, check-ins, sessions, notification logs, and refresh tokens. Some audit records may be retained where necessary for compliance or security recordkeeping.

We use administrative, technical, and organizational measures designed to protect information, including access controls, encryption-related safeguards, audit logging, and transport security requirements for production deployments.

No method of transmission or storage is completely secure. For that reason, we cannot guarantee absolute security.

Depending on your location and applicable law, you may have rights to:

• Access certain information associated with your account
• Update or correct your account information
• Delete your account data, subject to legal and compliance limitations
• Control device permissions, including location and notifications
• Request information about how your data is processed

The backend also includes support for data deletion workflows and audit-log export for compliance reporting.

SOS 111 App is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

If you believe a child under 13 has provided personal information through the service, contact us so we can review and remove the information if appropriate.

Your information may be processed or stored in countries other than your own, depending on the infrastructure and service providers used to operate SOS 111 App.

By using the service, you understand that your information may be transferred to and processed in jurisdictions that may have different data protection rules than your home jurisdiction.

This Privacy Policy and any disputes arising out of or relating to your use of SOS 111 App App are governed by the laws of the State of North Carolina, United States, without regard to its conflict of law provisions.

Any legal action or proceeding relating to your use of SOS 111 App App or this Privacy Policy shall be brought exclusively in the state or federal courts located in North Carolina, and you consent to the personal jurisdiction of those courts.

We may update this Privacy Policy from time to time. If we make material changes, we will revise the effective date above and post the updated policy through the appropriate app or website channel.

For privacy questions or requests, contact us at:

If you want to delete your SOS 111 App account and associated data, send an email to:

Please include in your request:

• The email address used for your SOS 111 App account
• Optional: phone number on your account (for faster verification)

What we delete:

• Your SOS 111 App account profile
• Emergency contacts saved in SOS 111 App
• Alert history and associated account data
• Subscription linkage data in our app backend (billing records managed by Google Play are handled by Google)

What may be retained:

• Minimal legal/security records required to prevent fraud, abuse, or comply with legal obligations
• Transaction records required for tax/accounting compliance
• Server backups for a limited period

Retention period:

• Account and app data are deleted within 30 days of verified request
• Limited legal/accounting records may be retained for up to 180 days or as required by law
• Backup copies may persist for up to 35 days before automatic purge